Privacy Policy

1. Introduction

ROCA WORLD FITNESS ("we," "us," or "our") is a fitness coaching platform that provides personalized training programs, nutrition plans, progress tracking, AI coaching, community features, and an online store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). We are committed to protecting your privacy and complying with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

By creating an account or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Full name, email address, phone number, and date of birth
• Mailing address, city, state, and occupation
• Emergency contact name and phone number
• Profile photo and cover photo

2.2 Fitness and Health Data

• Body measurements (height, weight, body fat percentage, waist, chest, arm, thigh)
• Medical history (heart disease, blood pressure, diabetes, asthma, cholesterol, injuries, medications)
• Fitness goals, training preferences, experience level, and dietary information
• Progress photos (front, side, back) and workout logs
• Assessment and check-in data

2.3 Payment Information

We do not store your full credit card details. Payment processing is handled by Stripe, our third-party payment processor, and by Apple App Store or Google Play Store for digital purchases made within the mobile app. Stripe and the app stores collect and process your payment information independently under their own privacy policies.

2.4 Device and Usage Data

• Device type, operating system, and browser information
• App usage statistics, log data, and crash reports
• Camera and photo library access (only when you choose to upload photos)

2.5 Community Content

Posts, comments, messages, and other content you create in the community is stored and displayed to other users as described in our Terms of Use.

3. How We Use Your Information

• To create and manage your account and authenticate your identity
• To provide personalized fitness programs, nutrition plans, and AI coaching recommendations
• To track your progress, measurements, and workout history
• To process bookings for coaching sessions and manage your membership
• To process orders from our online store and ship physical products
• To enable community features such as following, messaging, posting, and challenges
• To send you service-related communications, session reminders, and important account notifications
• To improve our Service, develop new features, and troubleshoot issues
• To comply with legal obligations and enforce our Terms of Use

4. Device Permissions

Our mobile app may request the following device permissions. You can manage these in your device settings at any time:

• Camera: Used to capture progress photos and profile pictures when you choose to upload them.
• Photo Library: Used to select existing photos for upload to your profile or progress entries.
• Notifications: Used to send you reminders for upcoming coaching sessions and community activity.

We do not access your camera or photo library without your explicit action. Location data is not collected by the app itself.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Stripe (payments), Google (authentication), and email delivery services that help us operate the platform.
• Apple and Google: For in-app purchases and subscriptions processed through their respective app stores.
• Community Members: Information you choose to make public on your athlete profile, such as your name, photo, bio, and posts.
• Legal Authorities: When required by law, court order, or to protect our rights and safety.

6. Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time through the "Delete Account" option in your Dashboard settings. Upon deletion, your personal information is removed from our active systems within 30 days, except where retention is required by law (e.g., financial records).

7. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS/TLS), secure password hashing, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your information using commercially acceptable means.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information (we do not sell your data)
• Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information below. California residents may exercise their rights under the CCPA, and EU/UK residents may exercise their rights under the GDPR.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately so we can delete it.

10. International Users

The Service is available globally. If you access the Service from outside the United States, your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer in accordance with this Privacy Policy.

11. In-App Purchases and Subscriptions

Digital subscriptions (e.g., Basic and Premium coaching memberships) purchased within the mobile app are processed through Apple App Store or Google Play Store. Subscription payments, renewals, and cancellations are managed through your Apple ID or Google Play account settings. Physical products and one-on-one coaching sessions are processed through Stripe.

Subscriptions auto-renew unless canceled at least 24 hours before the end of the current billing period. You can manage or cancel your subscriptions in your device's app store settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy within the app and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at: